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Privacy Policy

You may be aware of General Data Protection Regulation (GDPR) and the changes to data protection law that it brings to the UK from 25th May 2018.

As a result of GDPR we are reviewing our Privacy, Protection and Retention policies which will make it easier for you to understand how we use and protect your information within our firm.  It is important to us that you are confident that any of your personal data supplied to Fieldhouse Residential Limited of 94 Wandsworth Bridge Road, Fulham, London, SW6 2TF is going to be held securely and responsibly. This policy will set out how the data that you supply to us throughout our involvement, will be stored and used.

Fieldhouse Residential Limited is registered with the Information Commission Office (ICO) under reference Z9330144. Our Data Lead is Mrs M.T. Field.

What Data is collected?

Throughout our instruction we may be provided with or have access to any of the following:

• Data submitted by you or collected via your use of the website www.fhres.co.uk. This will include but not be limited to information provided to us so that we can assist with any initial enquiries regarding properties that we are marketing;
• Data submitted by yourselves through third party suppliers such as Rightmove.
• Data submitted by yourselves or parties acting on your behalf relating to an instruction or potential instruction of us. This will include emails, documents sent by post or hand delivered to Our offices, information taken down by staff of Fieldhouse Residential Limited during telephone conversations or meetings and voice recordings of any of the aforementioned telephone conversations;
• Any other information that you or any relevant third parties sends to Us.
How will the Data be used?

Any of the Data collected by any of the means set out above may be used for any of the following purposes:

• Carrying out our instructions given by our client throughout our involvement in letting/managing or advising in relation to the property;
• To ensure our compliance with the conditions set out in our terms of business;
• Offering an initial consultation on a potential new matter;
• Forwarding on to trustworthy third parties to carry out the instructions given to us or to ensure performance of the terms of any contract that has been entered in relation to or connected to the property. We will only share Data with any third parties where we are satisfied that they will take appropriate measures to ensure the protection of your Data;
• Forwarding on to trustworthy third parties to carry out necessary identity, credit referencing and money laundering checks. We will only share Data with any third parties where we are satisfied that they will take appropriate measures to ensure the protection of your Data;
• Sending email communication that you have requested/signed up for. This may include but is not limited to notification of upcoming properties to let/services that may be of interest to you;
• Deal with any requests or complaints made by yourself relating to our handling of any instruction;
• To ensure compliance with our necessary regulatory requirements;
• Any requests made by third parties that by law we are required to comply with.

Cookies:

When visiting Our website, you may be notified that the website uses cookies. Cookies are a text file that allows the server to track the actions of the user. We may use any Data obtained through cookies to improve the website and potentially for marketing purposes. Most browsers will allow you to refuse to accept cookies should you want to. You will need to refer the privacy policy for your browser of choice or your options in relation to this.  

How long will the Data be held for and where will the Data be stored?

We will retain the Data for as long as is necessary while we have a legitimate interest in the Data being held. This will ordinarily be a minimum of 6 years from the date of our last processing of any Data or for as long afterwards as may be necessary to comply with legal and professional standard requirements.

During any instruction your Data will be stored in paper copy and/or on Our electronic database software. Once our instruction on any matter has concluded and no new Data is to be processed, the paper file may be sent to an off-sight archiving storage facility where it will be kept for the reminder of our necessary time as the Data processor and controller.

Whilst every effort is made to ensure that there is complete safety of your Data when it is supplied, transmission via the internet can never be entirely secure. We have set out a strict in house-policy for handling your

Data to ensure that any risk is kept to an absolute minimum.  

Your rights to object:

If at any time you do not wish your Data to be controlled by us in accordance with this policy, you must notify us on 0207-013-0770 or property@fhres.co.uk setting out your reasons. Once notice of objection has been received, the processing of the Data will be stopped unless we are able to show that there is a reason that we are required to retain the Data in order to comply with our legal responsibilities or if we continue to have a legitimate interest in continuing to retain, hold and use the Data. If this is the case your Data will continue to be held, we will notify you of our reasoning for this within a reasonable period of time.

Any change of policy:

Should we change our privacy policy for whatever reason, we will post the updated policy on our website and may also send out to you as necessary.

If any Data provided by yourselves is no longer correct and needs to be updated, please contact us via e-mail or letter to ensure that all of your records kept are updated.
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